Terms of Purchase for Organisations

Definitions

Here’s what mean when We use these words or terms in this document:

  • Us/We/FidlLeaf: FidlLeaf Ltd, the UK company with registered company number 12364269 and registered address 7 Bell Yard, London, WC2A.
  • Customer/you: a person or organisation who makes a purchase with us. This is the entity which pays for a Subscription, possibly alongside other services from us.
  • User: someone who uses the FidlLeaf Platform. This may or may not be the same person as the Customer.
  • Platform: the web application which is available at and which contains our self-awareness assessment, personal development content and personal development tools; plus reports and wellbeing resources for managers.
  • Our Website: our website which is available at and provides information about our products.
  • Subscription: this is what a Customer purchases; it allows a set of Users to access the Platform for a specific period of time.

The terms set out in this document apply to purchases of products referred to on Our Website as being for a company or organisation. For purchases of products referred to as being for individuals, please see our Terms of Purchase for Individuals. If you’re not sure which set of terms applies to your purchase, please ask Us at hello@fidlleaf.com.

Subscription Agreement

When you agree to have a FidlLeaf Subscription, the use of our Platform and our Website by both you and the Users of your Subscription is subject to our Privacy Policy, Cookies Policy and Terms of Use.

Workshop Purchases

If you are buying one or more workshops from us, then We will talk to you to arrange a mutually convenient time to run these for you. We’re in the UK, so We can run your workshop(s) between 9am and 5pm UK time, Monday to Friday. If you’re in a different time zone then We may offer times outside of these at our discretion. We’re pretty flexible and will try hard to fit to your schedule. Unless we’ve explicitly agreed otherwise with you, We will run these workshops remotely via Zoom/Google Hangouts/Skype. Workshops can be a great primer for Users before they take the self-awareness assessment in the Platform, so We recommend running them before your Users are given access.

Company Wellbeing Reports

Each Company Subscription includes the option for one or more of your Users to have access to your 'company hub'. This is an area of the Platform which provides anonymised reports on the wellbeing results of the Users in your Subscription, plus other wellbeing resources and information about your Subscription. We expect the User(s) whom are granted access to the company hub to be your HR staff or senior managers. We take the anonymity of Users' results seriously, and to protect this anonymity We require that a minimum number of Users in your Subscription have taken the self-awareness assessment before each report is shown. The minimum number varies per report, depending on the level of detail that it reveals.

Subscription Period, Pricing and Billing

Subscriptions are billed on a monthly basis, for a minimum period of 12 months. We will send you an invoice each month for the previous month's charges. Invoices must be paid within 28 days of receipt.

The monthly cost of a Subscription is based on the number of Users who have accessed the platform under that Subscription. Unless you have agreed with Us otherwise, the pricing is as follows:

  • 0-50 Users: £89/month
  • 51-100 Users: £169/month
  • 101-150 Users: £249/month
  • 151-200 Users: £329/month
  • 201-300 Users: £479/month
  • 301-400 Users: £629/month
  • 401-500 Users: £769/month
  • More than 500 Users: price to be agreed directly.

If you do not receive an invoice from Us this does not exempt you from the charges. If We fail to issue an invoice (which We will try very hard not to!) We may still invoice for that month's charges for up to 6 months after the end of that month's billing period. If you do not receive an invoice due to it being filtered by an email filter or You having not notified Us in writing of a change of email address, you are still liable for the charges. If you don't receive an invoice from Us in any month, please notify Us as soon as possible and together we'll work out what's gone wrong.

Access Codes

When you start your Subscription with us, We will send you an access code to allow your Users to register on the Platform. This access code is unique to your Subscription, and it is your responsibility to ensure that it is not shared with anyone whom you do not wish to access the Platform under your Subscription. You can choose to ask Us to restrict your access code so that only Users whose email addresses have a particular ending after the @ symbol can register to your Subscription.

If your company does not have its own email domain and you believe that a User who is not a member of your staff has gained access to your Subscription through the leaking of the access code, then provided We believe this to be a genuinely unauthorised User, We will remove them from your Subscription and your future billing, and will issue you a new access code.

Cancellation

All FidlLeaf company Subscriptions are subject to a minimum 12 month contract. After this initial 12 month period, the Subscription is on a rolling monthly basis. Your Subscription will remain active and We will continue to bill you for it until you ask Us to cancel it.

Cancellation must be requested in writing (by email to support@fidlleaf.com if digitally) at least 14 days before the start of the next monthly billing period. Note that your monthly billing period may run from any day of the month (based on the day of the month on which your Subscription started), and does not necessarily align with when you receive your invoice.

For example, if your monthly billing period starts on the 17th of the month, you must give notice of cancellation by the 3rd of the month in order to avoid activating the next billing period.

Refunds

Once you've entered in a Subscription Agreement, you may change your mind up to 14 days after agreed Subscription start date. In this case, so long as no Users have registered on the Platform under the Subscription, no billing will occur. If any Users have registered on the Platform under the Subscription, you will incur the first month's billing at the monthly rate according to the prices listed above.

Re-Taking the Self Awareness Assessment

One of the key features of FidlLeaf is our self-awareness assessment. A Subscription allows each User to take this assessment once every 6 months. (The behaviours and traits which the assessment measures are not likely to change over a very short period of time, so allowing Users to take the assessment once a month would probably not be useful.)

Removing Users

After the minimum 12 month Subscription period is up, you may notify us that some of your Users have left the organisation and are no longer part of your staff. We will then mark these Users as 'leavers' and remove them from the pricing calculation in the subsequent billing periods.

Once a User has been marked as a 'leaver', We will allow them to change the email address which controls their account to a personal email address and pay for their own personal subscription in order that they can continue using the Platform on a personal basis, keeping their historical self-awareness assessment results, goals, focus areas and other items saved in their account on the Platform.

Right to Disable Accounts Due to Misuse

We reserve the right to disable any account and/or suspend any Subscription on our Platform due to misuse or abuse. We deem misuse or abuse to include (by not be limited to) any of the following:

  • Making insulting, obscene, derogatory, threatening or abusive remarks towards or about Us or our staff, via any communication channel, not just the Platform.
  • Using the Platform to facilitate, aid or attempt any kind of crime.
  • Attempting to access another User’s data or any of our data which We do not explicitly make available to you. (See our Security Policy.)
  • Attempting to sign up using another User’s access code or email address.

In the case of abuse We may disable that User or Customer’s account indefinitely and without notice. In such cases, no refund will be given.

Right to Refuse Sale

We reserve the right to refuse the sale of any of our products (Subscriptions or other services) to anyone at any time for any reason. We don’t intend to exercise this right, but it’s here just in case.

Got Questions?

If anything in these Terms of Purchase aren’t clear, you’ve got a suggestion for improvement, or you’d just like to talk to us, you can reach Us on hello@fidlleaf.com.

You can view the history of this document here.